3/28/2023 0 Comments Alternative to easeus cleangeniusThey said I should contact their support staff about a refund, to which I said "THAT IS WHAT THIS I AM DOING NOW".Īfter about 15 minutes of back and forth, me telling them that they seemed like a back alley bait and switch company, they promised a refund in 3 days. give me a break.Īt that point I said, I need the refund now or I am contacting my credit card company. When they saw that they said "Oh of course, that's not an MBR issue, that's a manual restoration service" at which point they tried to sell me a remote session with manual rebuild. I called BS on that and said there was no way I would let them remote access my computer, so I send them a video proving the drive was still not accessible. They needed evidence the drive still wasn't readable, then they said "Oh we need to do a remote session". When I contacted them for a refund, they gave me the runaround. The upgrade was worthless, and rebuilding the MBR did nothing at all. I just needed to rebuild the MBR.Īnyhow, long story short it required "an upgrade" which I bought, since "trustpilot" had given them a decent review. Not only that, they described it as a free solution. I have an external SSD that lost it's file structure during a power outage, and the specifics of how it was failing were very clearly described on the EASEUS web site. I wish I had found your post on reddit before I fell for the same trap. Supported Devices: Hard drive (HDD/SSD), External hard drive, Hybrid Hard Drive (SSDH), USB, SD card, CF Card, digital cameras, etc."Īsking customers desperate to get back a file they needed, to be familiar up front with the minutiae of every possible situation that could have led to failure of data recovery, in order to have a snowball's chance in hell of qualifying for a refund on their carefully worded policy that creates loopholes for every possible situation, while claiming that their product is risk-free with a 30 day money back guarantee, is predatory marketing and sales at its worst. "Supported OS: Windows 10/8/8.1/7/Vista/XP, Windows Server 2019/2016/2012/2008/2003 Supported Cases: Deleting, formatting, virus infection, OS crash/reinstallation, disk becomes RAW/inaccessible, partition loss, etc. They told me that because TRIM and SSD were incompatible with their product, they would not refund my money, even though on their product page they claim compatibility with all of the following (including SSD): I will be taking this complaint to the Australian Consumer Affairs Tribunal and posting comments on every article and online forum spruiking this software. They basically put the blame on the customer so they can refuse refunds for their deceptively advertised software. No where in the advertising and online information is any mention that SSD data cannot be recovered by easeUS. This is not a user friendly software company it is a data recovery scam and swindle run by thieves and con men who lie and deceive to make a living.ĮaseUS advertising is so deceptive that they promise recovery of data that cannot be recovered. So easeUS refused a refund.īEWARE of this company, they will deceive you and refuse to refund precious money that customers are fooled into paying easeUS. So why deceive people into thinking easeUS can recover data from SSDs, a format of drive that many people are using these days? This was their logic, because it was my SSD that it was not easeUS softwares fault for the complete lack of recovery. The easeUS software knew it was a SSD and I certainly knew this patently obvious information. I contacted "technical help" and they sent me a link to an infantile crude wiki page on how to determine what kind of drive I am using! I couldn't believe it, I think a ten year old child could offer me more help than these morons. After accidentally deleting weeks of animations I purchased easeUS data recovery software for over One Hundred dollars, I recovered all the animations and they were all empty black movies.
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